Shipping policy
Shipping Process & Delivery Timeline
Our core priority is to ensure all customer orders are delivered safely and in the shortest possible time frame. For standard orders, the typical delivery window ranges from 5 to 15 business days. It is important to note that actual delivery speeds may fluctuate slightly, which is mainly determined by the inventory status of ordered products.
We implement a combined shipping rule for orders containing multiple items. To optimize logistics efficiency and reduce delivery errors, all goods in one order will be consolidated into a single parcel for shipment. The total delivery period of the order will follow the longest processing and restocking time of all included products. Customers who need certain products urgently are recommended to place individual separate orders to guarantee timely receipt of priority items.
Shipping Coverage & Charge Standards
We cooperate with top-tier mainstream logistics providers such as USPS, UPS, FedEx and DHL to complete order deliveries across North America. Please be informed that we do not support delivery to P.O. Box addresses. In addition, orders sent to Alaska, Hawaii and remote mountainous areas will require a longer delivery cycle due to regional logistics restrictions.
We offer a free standard shipping service for all orders with a total amount of $35 and above. For orders below this threshold, the system will automatically calculate the specific shipping cost based on your accurate delivery address during the checkout process.
For cross-border logistics, customs policies and tax standards differ by country and region. All local import tariffs, customs clearance fees and other related charges incurred during international delivery shall be borne solely by the customer.
Delivery Rules & Address Reminders
To prevent delivery delays, return risks and other abnormal situations, customers are required to carefully verify the recipient name, detailed address and contact information before confirming order payment.
Once the parcel is dispatched from our warehouse and fulfillment center, we cannot ensure the successful modification of delivery address. Any extra shipping expenses and delivery risks arising from address changes after shipment will be undertaken by the customer.
Our logistics partners do not provide delivery services on weekends and official national holidays. Meanwhile, delivery failure may occur if the receiving location is a closed private community, office building or other restricted access areas.
We will not take responsibility for order delays or unsuccessful delivery caused by incorrect recipient addresses, customer-initiated delivery refusal, delayed reply to customs investigation notices, as well as force majeure factors including extreme weather, traffic paralysis and logistics suspension.
Package Tracking & Damage Handling
After your order is shipped, you will receive an email or text message containing an exclusive tracking link instantly. You can check the real-time logistics status of your parcel through the official carrier website or your personal member account on our store.
Please carefully inspect the outer packaging and product condition immediately after receiving the parcel. If you find severe packaging damage, extrusion deformation or product breakage, please refuse to sign for the delivery and contact our customer service team immediately for follow-up solutions.
To better safeguard your legitimate rights and interests, we suggest you record a complete unboxing video when opening the package. If you find missing items or damaged products after unpacking, please submit a feedback application to our support team within 24 hours, and we will provide professional after-sales assistance as soon as possible.