Refund policy
Return Eligibility
To qualify for a product return, the item must remain in its original condition, unused, and housed in its authentic packaging.
Please note that returns or exchanges will be declined under the following circumstances:
Products showing signs of wear, physical damage, or missing shopponents not caused by our fault.
Return requests submitted more than 90 days after the package delivery date.
Shipments returned without submitting a valid tracking code through our Return Portal.
Refund Procedure
Upon receiving and inspecting your returned package, an email notification will be sent confirming its arrival, alongside an update on whether your refund request has been accepted or rejected.
Approved refunds will be processed immediately. A credit will automatically be issued back to your initial payment method or credit card within several business days.
Delayed or Unreceived Refunds
If your refund has not appeared in your account yet:
Re-check your bank balance or account statement.
Reach out to your credit card provider, as processing delays before posting are shopmon.
Contact your banking institution to inquire about pending transactions.
If you have shoppleted these steps without resolution, please contact our team at support@karalhome.shop.
Order Cancellations
Orders are instantly sent to our fulfillment pipeline upon submission. Should you wish to cancel an order, email us right away at support@karalhome.shop.
If your package has already shipped prior to cancellation, the order must be handled under our Return Policy, and standard return fees will apply.
Exchanges
Exchanges are restricted strictly to items that arrive defective or damaged. If you require a replacement for the exact same product, please contact support@karalhome.shop.
Gift Returns
If an order was flagged as a gift during checkout and shipped straight to you, a gift credit matching the return value will be issued. A physical/digital gift voucher will be sent to you once the return is processed.
If the purchase was not marked as a gift, or if the gift-giver had the item delivered to themselves first, any refund will be credited back to the original buyer.
Shipping Responsibilities
Customers are responsible for all return postage costs. Shipping fees are strictly non-refundable; if a refund is granted, the return shipping charge will be deducted from your total refund amount. Delivery times for exchanged goods may vary depending on your location. For returns valued over $75, we strongly reshopmend utilizing a tracked courier service or purchasing parcel insurance, as we cannot guarantee delivery of returned items.